Communication with Clients || Develop a Successful Relationship

Communication with your clients is a vital part of your business. If you are unclear about what to say to your clients, how to say it, and how to answer questions, your business will be limited. To build a successful relationship with your clients, you need to understand what they want and how to communicate that to them.

Whether you are a freelancer on any platform (Fiver, Upwork, etc), selling a product, providing services, or promoting a brand, you need to establish a relationship with your customers. This can be challenging, especially if you have a large number of clients. This article will teach you step-by-step procedures to communicate with your clients so that you can establish a successful business relationship.

Communication with Clients

Steps for a Successful Relationship:

Communication with Clients

Welcome message:

• Smith, Hi Congrats on launching your brand. How may I help you….?
• Smith, Hi! I know you are looking for ……., let’s discuss.
• Smith, Hi! I have a solution for it, let’s discuss it…

A great way to end your welcome message:

• Thank you for your interest!
• Have a great day!
• Thank you for your valuable time.
• I anticipate serving you in the future.
• But wait, I have a special offer only for you.

When Customer is Angry:

• I am sorry to hear that you are experiencing a sudden downtime in my service. Your disappointment is completely justified and everyone will feel the same in this situation.
• Hi [Customer name], I am extremely sorry for the inconvenience caused. You have always been a loyal and valuable customer to me. We will make sure such instances will not be repeated in the future. I anticipate serving you again in the future.
• I am extremely sorry for the inconvenience. Here’s what I’m going to do for you (Talk about the solution to the problem). I will go ahead and communicate with my team and offer you free unlimited revisions (or anything else) on your next order. Sounds good?

When you don’t know the solution or want some time for the solution

• John, I get the problem you are facing. (But unfortunately, there is currently no solution to your problem.) Please give me some time (to discuss your problem with my team and) reply back on this matter.
• John, I get the problem you are facing and my team is working to get the issue resolved as quickly as possible. Please give me time to reply back on this matter. I really appreciate your compromising and patience.
• I am very sorry that you were not satisfied with my service. Let me discuss the problem with my team and see what I can do to solve the problem.
• Kindly allow me some time so that I can quickly scan through the problem to help you with your current situation.
• Sorry, [name of the customer]. Can I discuss the problem with my team and get back to you in the next hour? or Can I email you then?

After providing the solution:

• Goodbye, [name of the customer]! We will make sure this never will happen again. I hope you have a wonderful day ahead.
• Goodbye, Sam! Again, I apologize for the inconvenience once. You are a valuable customer to me. Thanks for your compromising and patience.
• Thanks for reaching us, and please feel free to reach out to us if you need anything else.

When you are going to end or deliver the project:

• I am sad to hear that you have decided to part ways with me. In case you have something else to do, we will be right here for you.
• Goodbye, [Name of customer]. Working with you was an absolute pleasure.

At the end of the conversation:

• Thanks for reaching out to me. You got something you were looking for? If not, let’s do a quick Zoom meeting to discuss the project further.

Notifying to complete the purchase:

• Hello [Name of customer]! You seem to have abandoned your purchase. Please let us know if you have any problems completing your purchase.

Asking Customers for Feedback:

• We are just as excited and delighted to hear that you had a great experience with our service. Thank you for taking the time to provide an honest review. It would hardly take a minute to complete. Thank you!”
• I constantly work to improve my services, so customers like you have the best experience possible. Your feedback helps us in our efforts to provide the best customer service. It would hardly take a minute. Thank you!”

Customer Feedback Response:

If the feedback is positive:

Hi [Name of the Client], Thank you for providing us with your valuable feedback! I am constantly trying to improve our services and it is gratifying when our customers acknowledge our hard work.

Again, thank you for your kind words. You made my day!

With warm wishes,

[Enter your Name]

If the feedback is negative:

Dear [Customer name], I appreciate your taking the time to provide feedback. At the same time, I am constantly trying to improve my service and also recognize that I do not always fulfil customer expectations 100%.

Please know that I am working on this issue with my team. Please feel free to contact me if I can help you anymore.

Thank you for taking the time to provide us with honest feedback.

Best regards,

[Enter your Name]

Positive Words While Communicating:

Let’s quickly check out a few positive words that can steer customer communication in the right direction.

Conclusion

Communication with clients is the key to developing a successful relationship. When you communicate with your clients, you are able to build a relationship with them and make them feel like they are part of your family.

The scripts shared in this blog will help you tackle difficult customer questions, upsell better, and close the conversation on a positive note. A good collection of helpful phrases and words can improve your communication with customers.

Communication with Clients

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Communication with Clients